![]() Where can I find calibration certificates for loggers? If I request a calibration, do I also receive a certificate? What type of certificate is provided with the data loggers?Īre all logger provided with a certificate? I lost my logger's calibration certificate! Nothing is working and I don’t know what to do!ĭevice is not connecting / the software does not see my logger How soon do I have to send / bring the instrument to have it on time?ĭo you collect and return the loggers, or do we need / can use our courier?Ĭan I come at Tecnosoft to collect my devices? When will I receive the logger under maintenance back here? Where should I send the devices under maintenance? Which software allows the calculation of lethality / F0? I purchased a new logger, why do I need to update the software? I have registered the software but it requires a key that I don’t have On how many PCs can I install the software? ![]() I cannot send the email/don’t receive the email Software is installed but I need a code to run it Software is already installed but TecnoUtility does not recognize it Software is downloaded but installation does not complete Message “PC protected by Windows” when launching TecnoUtility Where can I find the software to download for my device? Which is the response time (T90) of the sensor? ![]() Where is the temperature measured (for loggers without tip / probe: TempStick)? Where is the temperature measured (for loggers without tip / probe: SterilDisk)? I need the primary instrument certificateĭo I have to search for my certificates each time?Īt what temperature / humidity / pressure can I use my logger?Ĭan I use my logger in the X environment (X = particular environment, generally different from those in which the device is typically used)?Ĭan I use my logger under water / other liquid?ĭoes the sensor measure on the tip of the probe or on the whole length (for logger with probe)? Where can I find the serial number of my logger? What is the technical and service support and who will take care of it? How does a data logger / system based on data logger work?ĭo the data loggers have an on / off button? Where can I find the ISO certificate of Tecnosoft? Once the download is complete, open the folder in which you saved the zip archive and open it: extract the contents into another folder and, after opening the latter, start the installation by clicking on the "setup" file. In the "Download Software" section, download the file for the item with the name and version of the software and the indication "Complete software". ![]() If the software you want is not in the Tecno Utility, go back to the site and scroll through the list of available software to find the one indicated on the document and click on it. from TecnoUtility you can also update the software already installed. Select the software you want to install and you will find the eenco of supported devices. Click on it and then download and run it. Most of the software is managed by TecnoUtility, the first item you find. On the website, click on “Software / Download” in the main menu at the top. With the system that you received, a document was delivered to you indicating which software to download based on the device and any reading base purchased. ![]()
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